Customer Experience Business Partner- Digital Energy
Company: Schneider Electric
Location: Dallas
Posted on: November 14, 2024
Job Description:
For this U.S. based position, the expected compensation range is
$164,000 - $246,000 per year, which includes base pay and
short-term incentive. - -The compensation range for this full-time
position applies to candidates located within the United States.
Our salary ranges are determined by reviewing roles of similar
responsibility and level. Within the salary range, individual pay
is determined by several factors including performance, knowledge,
job-related skills, experience, and relevant education or training.
Schneider Electric also offers a comprehensive benefits package to
support our employees, inclusive of medical (with member reward
points), dental, vision, and basic life insurance, Benefit Bucks
(credits to apply towards your benefits) flexible work
arrangements, paid family leaves, 401(k) + match, well-being and
recognition (including service anniversary) programs, 12 holidays
per year, 20 days of paid time off per year (pro-rated in the first
year of employment based on start date), opportunity to purchase
company stock (eligibility depends on start date), and military
leave benefits. - -You must submit an online application to be
considered for the position. The Company will accept applications
on an ongoing basis until the position is filled. -
The Customer Experience Business Partner will play a pivotal role
in enhancing customer satisfaction and quality processes within our
technology-driven environment. This role requires a dynamic
individual who can proactively engage with customers, solve
problems before they arise, and influence business strategy at the
Vice President level by becoming a trusted advisor and earning a
seat at the table. - Primary focus will be on our Digital Energy
business which includes Digital Buildings and Digital Power. - This
role will also lend support to the Industrial Automation Business
Partner as needed. -What will you do?Proactive Customer
Engagement:
Engage with customers proactively to
understand their needs and anticipate potential issues.Develop and
implement strategies to prevent problems before they arise.Foster
strong relationships with key customers to ensure long-term
satisfaction and loyalty.Conduct regular check-ins and surveys to
gather proactive feedback.Identify and address potential pain
points in the customer journey before they escalate.Strategic
Influence:
Become a trusted advisor to senior
leadership, earning a seat at the table for strategic
discussions.Collaborate with the Vice President of Customer
Experience to shape and influence business strategy.Advocate for
customer-centric approaches in business decisions and
initiatives.Provide insights and recommendations based on customer
feedback and market trends.Participate in strategic planning
sessions and contribute to the development of long-term
goals.Promote psychological safety within the organization to
create a culture of innovation and open communication.Customer
Satisfaction & Quality Processes:
Implement and manage customer
satisfaction metrics and quality assurance processes.Reactively
address and resolve customer issues, ensuring a high level of
customer satisfaction.Analyze customer feedback and data to
identify trends and areas for improvement.Develop and execute
action plans to enhance customer experience based on
feedback.Cross-Functional Collaboration:
Work closely with product
development, marketing, and sales teams to ensure customer needs
are met.Facilitate communication and collaboration between
departments to enhance the overall customer experience.Lead
cross-functional projects aimed at improving customer satisfaction
and quality.Performance Monitoring:
Monitor and report on key performance
indicators (KPIs) related to customer experience.Conduct regular
reviews of customer satisfaction metrics and quality assurance
processes.Identify and implement improvements to enhance
performance and achieve targets.What skills and capabilities will
make you successful?
Customer-Centric MindsetStrategic
ThinkingTurning Strategy into Operational
ExecutionProblem-SolvingIntellectual CuriosityQuality risk
managementLeadershipBuilding Organizational Trust and Psychological
SafetyCollaborationAnalytical SkillsWhat's in it for you?
- You will have the opportunity to develop and refine your
technical and leadership skills as you gain and apply your
knowledge with the goal of simultaneously advancing your personal
brand and the Schneider Electric brand in the marketplace.
- Schneider Electric also offers a comprehensive benefits package
to support our employees, inclusive of flexible work arrangements,
paid family leaves, 401(k) + match, well-being programs, holidays &
paid time off, military leave benefits, and moreWho will you report
to?
- This role will report to the Customer Experience Director What
qualifications will make you successful for this role?
Bachelor's degree in Business,
Marketing, Engineering, or a related field.Minimum of 5 years of
experience in customer experience, quality assurance, operations,
or a related role in a technology-based environment.Strong
knowledge of Schneider Electric OffersTechnical application
knowledge of Building Automation or Power Monitoring
Systems.Technical proficiency with digital communication networks
and design.Proven ability to influence business strategy at a
senior level.Strong analytical skills with the ability to interpret
customer data and feedback.Excellent communication and
interpersonal skills.Ability to work collaboratively across
departments and lead cross-functional projects.Proficiency in
customer experience management tools and software.Let us learn
about you! Apply today. -You must submit an online application to
be considered for any position with us. This position will be
posted until filled. -Looking to make an IMPACT with your
career?When you are thinking about joining a new team, culture
matters. At Schneider Electric, our values and behaviors are the
foundation for creating a great culture to support business
success. We believe that our - IMPACT values - Inclusion, Mastery,
Purpose, Action, Curiosity, Teamwork - starts with us.IMPACT is
also your invitation to join Schneider Electric where you can
contribute to turning sustainability ambition into actions, no
matter what role you play. It is a call to connect your career with
the ambition of achieving a more resilient, efficient, and
sustainable world.We are looking for IMPACT Makers; exceptional
people who turn sustainability ambitions into actions at the
intersection of automation, electrification, and digitization. We
celebrate IMPACT Makers and believe everyone has the potential to
be one.Become an IMPACT Maker with Schneider Electric - apply
today!---36 billion global revenue+13% organic growth150 000+
employees in 100+ countries#1 on the Global 100 World's most
sustainable corporations - -You must submit an online application
to be considered for any position with us. This position will be
posted until filled. -Schneider Electric aspires to be the most
inclusive and caring company in the world, by providing equitable
opportunities to everyone, everywhere, and ensuring all employees
feel uniquely valued and safe to contribute their best. We mirror
the diversity of the communities in which we operate, and
'inclusion' is one of our core values. We believe our differences
make us stronger as a company and as individuals and we are
committed to championing inclusivity in everything we do. This
extends to our Candidates and is embedded in our Hiring Practices.
- -You can find out more about our commitment to Diversity, Equity
and Inclusion and our DEI Policy -At Schneider Electric, we uphold
the highest standards of ethics and compliance, and we believe that
trust is a foundational value. Our Trust Charter is our Code of
Conduct and demonstrates our commitment to ethics, safety,
sustainability, quality and cybersecurity, underpinning every
aspect of our business and our willingness to behave and respond
respectfully and in good faith to all our stakeholders. You can
find out more about our Trust Charter -Schneider Electric is an
Equal Opportunity Employer. It is our policy to provide equal
employment and advancement opportunities in the areas of
recruiting, hiring, training, transferring, and promoting all
qualified individuals regardless of race, religion, color, gender,
disability, national origin, ancestry, age, military status, sexual
orientation, marital status, or any other legally protected
characteristic or conduct. - - -
Keywords: Schneider Electric, Rowlett , Customer Experience Business Partner- Digital Energy, Other , Dallas, Texas
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