Outbound Dialer Administrator

Company: VirtualVocations
Location: Grand Prairie
Posted on: November 7, 2024

Job Description:

A company is looking for an Outbound Dialer Administrator responsible for managing outbound customer engagement.

Key Responsibilities

Support Collections and Outbound sales for North America and Overseas teams
Conduct audits and investigations to ensure compliance rules are effectively implemented
Leverage configuration, regression, and UAT testing to meet business requirements

Required Qualifications

Technical operations experience in a contact center environment
Experience with SQL and Excel is required
Knowledge of creating and producing dialer strategy plans
Experience with Autodialer Reporting Systems
Knowledge of forecasting methodologies

Keywords: VirtualVocations, Rowlett , Outbound Dialer Administrator, Other , Grand Prairie, Texas

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