HELP DESK REPRESENTATIVE

Company: Insight Global
Location: Fort Worth
Posted on: October 29, 2024

Job Description:

Job DescriptionInsight Global is looking for a Help Desk Support Analyst that will be responsible for second-level support for all standard software and hardware, ordering, handheld devices, and enabling and activating CSOS Certificates. This position provides an effective diagnostic evaluation of end-user Pharma Customer needs and in all cases, uses good judgment and timeliness in responding to and resolving each issue or complaint to the customers satisfaction.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements2+ years experience working in a call center environmentTechnical support, customer service, and software or mobile device support experience.Strong customer service and troubleshooting skillsAbility to communicate technical information verbally to a wide range of end-usersStrong attention to detail, with a focus of rapport-building, listening and questioningAbility to communicate technical information to both technical and nontechnical audiencesWorking knowledge of MS Word, Excel, Outlook, and PowerPoint.Experience using Salesforce and/or knowledge of creating help desk tickets. nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

Keywords: Insight Global, Rowlett , HELP DESK REPRESENTATIVE, Other , Fort Worth, Texas